Shipping

For a limited time only, we offer free worldwide delivery on all orders. Due to the current COVID-19 outbreak, we are operating with certain shipping restrictions as a result of government containment measures. Please visit the local UPS service alerts page here to find out if your area is affected. 


We aim to dispatch orders within 1 business day. Orders above 1000 EUR|USD may be subject to 1-2 business day dispatch delay as we are required to register these with customs..

Our estimated delivery times are as follows:

Country/Region Estimated Delivery Time in Days
Germany 1 - 2
UK/Europe 2 - 3
Europe(non-EU)* 2 - 3
USA/Canada* 3 - 4
Mexico* 5
Middle East* 3 - 4
Asia* 4 - 5


Once your order is shipped, you will receive a dispatch confirmation email with your tracking details.

All orders to countries outside of the European Union are shipped on DDU (Delivery Duty Unpaid) basis. This means the recipient may be liable for any customs fees and local sales tax. We are regrettably unable to confirm the exact amount of these and we suggest you contact your local customs office.

Please contact our Customer Service Team at Service@drsturm.com if you have any inquiries.

Prepayment

If you select the prepayment option, please first transfer the entire amount to our account. We will ship the goods after payment has been received. Our confirmation e-mail will contain all of the information necessary for the transfer of funds. Please understand that we can reserve the goods only for seven working days. Your payment must be received within this time. Unfortunately, once this deadline passes we have to cancel your order.

Credit Card

If you decide to pay by credit card (Visa, MasterCard or American Express), you will first be asked to enter your personal information and credit card number on a form. These will then be transmitted to the payment processor via a secure connection. The bank checks the transaction data as well as your line of credit within seconds and transmits the results of the check to the seller. If the results are positive, the agreed amount is charged to your credit card.

PayPal

PayPal is an easy and safe way to pay for your purchases - without entering your banking information or credit card number, because your information is stored in your PayPal account. All you need to do is set up a PayPal account at www.paypal.de.

Reimbursement

We will credit you with the return amount as quickly as possible after receiving your return shipment.