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Jobs



MARKETING AND COMMUNICATION MANAGER (W/M)

  • Location: Düsseldorf
  • Working hours: Full time
  • Contract: Permanent

JOB DESCRIPTION

  • Responsible for managing the Marketing and Communications of the BARBARA STURM BRAND. Reporting into the senior level teams, the Marketing and Communications Manager will support business strategy, execute marketing planning, manage global PR agencies, collaborate with the Wholesale teams, the Community Manager and Ecommerce functions to ensure that the brand has a fully integrated 360 omni-channel approach with cohesive and consistent luxury messaging.

JOB DUTIES

  • Lead execution of marketing calendar to support the product launches and ensure that the critical path of each campaign is managed well.
  • Support the Wholesale teams and drive marketing initiative with all clients to ensure that the brand and profile is supported and
  • Support and guide PR agencies globally to ensure that communications objectives are met and tailored to local market.
  • Collaborate with the digital teams to ensure that all web updates, email marketing, web projects, digital marketing is managed and executed to ensure a streamlined process and effective results are achieved to meet commercial and brand objectives.
  • Collaborate with Content Creation teams to ensure that all visual creative, copy and content is delivered in a timely manner to meet critical path and achieve marketing objectives to deliver the highest standard of the brand communications across all selling and communication channels.
  • Controlling of all marketing materials, in conjunction with the sales and buying teams to manage sufficient stock levels at all times.

SKILLS AND QUALIFICATIONS

  • Must have minimum 3 years experience in luxury or beauty industry.
  • Must have global view specialising in marketing and communications across retail, wholesale and online.
  • Experience with managing PR agencies or have worked alongside one.
  • German language skills advantageous.
  • Excellent organisational skills and ability to multi task and problem solve.
  • A proactive self-starter, who is results-oriented, with an entrepreneurial attitude.
  • Ability to self-motivate with efficient time-management and prioritization skills and to meet deadlines.
  • Ability to work well under pressure and across all levels of seniority.
  • Strong interpersonal skills with a highly efficient, responsive manner combined with a sense of urgency.
  • Solid written and verbal communication skills with ability to articulate clearly and effectively, externally and internally.
  • Must have hands on attitude.
  • Ideally have a business or marketing related degree.

CREATIVE EDITOR SOCIAL MEDIA (W/M)

JOB RESPONSIBILITIES

  • Continuous tracking of current trends with the aim of generating creative ideas for new innovative content on all social media platforms, training platforms, newsletter send-outs and PR purposes by Dr. Barbara Sturm.
  • Development and management of the daily content plan and responsibility to ensure that the curated content corresponds to our brand, both visually and editorially.
  • You play an important role in the video and image production. You will be responsible for the whole process, from the idea generation up to the final sharing of the content.
  • During the production process you will be responsible for the content and linguistic design (writing the storyboard, creating the moodboard, determining the recording location, preparation of the required props).

WHO YOU ARE

  • You have a university degree or a purely comparable education/experience in the field of media, marketing, communication sciences or in a comparable field of study.
  • Experience in content creation with image and video editing programs such as Adobe Photoshop, Hootsuite, Later and Premiere.
  • You are the perfect combination of creative and organizational talent and have a great interest in beauty, design and aesthetics.
  • You are also privately in social media and have a great interest to discover new trends and formats.
  • Result-oriented way of working, personal hands-on initiative and high willingness to perform.
  • Fluent English and German are required.

CUSTOMER SERVICE ASSISTANT (W/M) /
HEAD OF CUSTOMER SERVICE AND EXPERIENCE (W/M)

ÜBER UNS

  • Wir sind ein junges, stark expandierendes Beauty-Brand im Luxus-Kosmetikbereich mit innovativen, qualitativ sehr hochwertigen Hautpflegeprodukten. Wir suchen motivierte und eigenverantwortlich arbeitende Kolleginnen und Kollegen, die gemeinsam mit uns diese wunderbare Marke voran bringen und vor allem im Customer Service Bereich gestalten möchten.

IHRE AUFGABEN

  • Wir suchen zum nächstmöglichen Zeitpunkt tatkräftige Unterstützung für unsere Customer Service Abteilung. Sehr freundlichs Auftreten, eine offene Art, professionelle Ausdrucksweise und warmherziges Engagement gegenüber den Kunden sind Voraussetzung, ebenso wie die Fähigkeit sich mündlich als auch schriftlich fließend auf Deutsch und Englisch auszudrücken. Eine Vorbildung oder persönliches Interesse in Kosmetik und verschiedenen Hauterscheinungen ist hilfreich, aber keine Voraussetzung.
  • Beantwortung von Kundenanfragen zu den Produkten.
  • Korrespondez zwischen Kunde und Shipping Team.
  • Planung und Durchführung von Influencer Seedings.
  • Pflege der Kundenkontakte durch soziale Medien (Instagram, Facebook).
  • Erstellung von Berichten zu Verkaufszahlen und Kunden.

IHR PROFIL

  • Arbeit mit Menschen im Bereich Customer Service & Sales macht Ihnen viel Freude und Sie haben bereits vielleicht schon Erfahrung in diesem Bereich.
  • Sehr gute MS-Office-Kenntnisse (Word, Excel und Outlook).
  • Äußerst präzise und strukturierte und selbstständige Arbeitsweise.
  • Sicheres, freundliches und selbstbewusstes Auftreten.
  • Organisations- und Koordinationstalent im Bezug auf alle anfallenden Fragen der Kunden.
  • Exzellentes Ausdrucksvermögen und sehr gute kommunikative Fähigkeiten.
  • Eigeninitiative, Flexibilität und Belastbarkeit im Tagesgeschäft.
  • Sehr freundliches, diskretes und professionelles Auftreten sowohl in der Live-Begegnung, als auch am Telefon und in der Korrespondenz.
  • Sehr gutes Englisch in Wort und Schrift.
  • Strukturiertes, besonnenes Arbeiten; Sie bewahren in stressigen Situationen einen kühlen Kopf.
  • Teamfähigkeit.
  • Belastbarkeit.
  • Flexibilität.
  • Gute Umfangsformen.

DR. STURM BRAND REPRESENTATIVE / TRAINER (M/W)

  • Location: Middle UK area

JOB RESPONSIBILITIES

  • Achieve individual sales goals and contribute to team sales objectives.
  • Get to know your customers and build strong relationships that drive repeat business.
  • Build rewarding partnerships in the local community to drive sales.
  • A true ambassador of the brand interacting with consumers in Space NK stores and around middle UK.
  • Able to recommend and sell all products.
  • Involved with organised events which are designed to promote the brand image and maximise the sales.
  • Report into the UK Country Manager and provide weekly reports.

KEY RESPONSIBILITIES

  • Previous retail store experience.
  • Excellent customer service skills.
  • Effective communicator and team player.
  • Proven retail sales skills.
  • You have a passion for skincare and serving customers.
  • Good presentation with excellent communication and interpersonal skills.
  • Based in Leeds or Manchester area.

WHO YOU ARE

  • Focused on attention to detail, taking initiative, and working in a positive working environment.
  • Ability to work well with others, as well as the ability to work independently to drive a successful business.
  • Demonstrate professional treatment consultation and application.
  • Ability to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision.
  • Willing to travel in a different city every day.

YOU ALSO HAVE

  • Minimum 1 year retail experience, preferably in a customer focused, cosmetics environment.
  • Previously demonstrated successful sales experience, exceeding quota.
  • Ability to learn and utilize online clientelling tools and software.

DR. STURM BRAND REPRESENTATIVE (M/W)

  • Location: London area

JOB RESPONSIBILITIES

  • Achieve individual sales goals and contribute to team sales objectives.
  • Get to know your customers and build strong relationships that drive repeat business.
  • Build rewarding partnerships in the local community to drive sales.
  • A true ambassador of the brand interacting with consumers in our retailers stores.
  • Able to recommend and sell all products.
  • Involved with organised events which are designed to promote the brand image and maximise the sales.
  • Report into the UK Country Manager and provide weekly reports.

KEY RESPONSIBILITIES

  • Previous retail store experience.
  • Excellent customer service skills.
  • Effective communicator and team player.
  • Proven retail sales skills.
  • You have a passion for skincare and serving customers.
  • Good presentation with excellent communication and interpersonal skills.

WHO YOU ARE

  • Focused on attention to detail, taking initiative, and working in a positive working environment.
  • Ability to work well with others, as well as the ability to work independently to drive a successful business.
  • Demonstrate professional treatment consultation and application.
  • Ability to work well in a fast-paced.
  • Diploma in Beauty (preferrably as facialist).

YOU ALSO HAVE

  • Minimum 1 year retail experience, preferably in a customer focused, cosmetics environment.
  • Previously demonstrated successful sales experience, exceeding quota.
  • Ability to learn and utilize online clientelling tools and software.

WERKSTUDENT IM BEREICH MARKETING / SOCIAL MEDIA (M/W)

  • Arbeitsort: Düsseldorf
  • Startdatum: ab sofort

AUFGABEN

  • Mitgestaltung der Social Media Seiten und Erstellung von Beiträgen.
  • Administrativer Support des globalen Marketings.
  • Erstellung von Dokumenten und Arbeitsvorlagen.

WAS SIE MITBRINGEN:

  • Studium im Bereich Marketing, Kommunikation oder vergleichbar.
  • Kenntnisse im Bereich Webdesign und Social Media Marketing.
  • Selbständige und gewissenhafte Arbeitsweise.
  • Ausgeprägte Kommunikationskompetenz und Kreativität.
  • Fließende Englischkenntnisse in Wort und Schrift.

TRAINIER/IN (KOSMETIK) (M/W)

  • Vollzeit.
  • Reisebereitschaft: Düsseldorf / Weltweit.
  • Unterstützung als Trainer.

AUFGABEN

  • Ziel- und erfolgsorientiertes Denken und Handeln.
  • Ein aufgeschlossenes und empathisches Auftreten.
  • Verantwortungsbewusstsein.
  • Teilnahme an Events.
  • Trainings.

WAS SIE MITBRINGEN SOLLTEN

  • Sie haben eine Berufsausbildung zum Fachkosmetiker/-in absolviert und besitzen bereits einschlägige Berufserfahrung als Hautpflegespezialist/-in oder als Parfümerieverkäuferin. Sie können sich eloquent in deutscher Sprache ausdrücken und legen hohen Wert auf exzellente Kundenberatung und -betreuung. Das Beherrschen von anderen Fremdsprachen ( z.B. Englisch, Russisch) wären von Vorteil. Ihnen macht es Freude kosmetische Behandlungen durchzuführen. Sie verfügen über ein gepflegtes Äußeres, sowie über gute Teamfähigkeit, des Weiteren reisen Sie gerne und geben Trainings. Wenn Sie darüber hinaus flexibel sind und neue Herausforderungen lieben, dann sind Sie die richtige Person für unser dynamisches Molecular Cosmetics-Team.

APPLICATIONS