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Jobs



SALES ASSISTANT (M/W)

  • Reports to: Operations Manager
  • Main Purpose: As a Sales Assistant your role is to support the Sales team with the Dr. Barbara Sturm wholesale accounts and to provide clients accurate, professional and efficient service. If you have experience in the export business or internatonal sales- do not hesitate to apply!

PRINCIPAL RESPONSIBILITIES

  • Support Business Development & Sales Team in general administrative duties
  • Order and shipping management for retailers and webshop customers
  • Support the Marketing Team, allocation of marketing material to customers
  • Proactively answer queries from wholesale partners
  • Be involved in stock control from customers, making sure that every retailer has enough samples and testers

SKILLS AND QUALITICATIONS

  • 1-2 years of experience of order management in the fashion or beauty industry. Luxury experience is a plus
  • Knowledge of export/custom regulation is a plus
  • Strong organizational skills and the ability to establish priorities
  • Knowledge of MS Office software and ERP System (my-factory would be a plus but not necessary)
  • Ability to identify issues and solve problems
  • Ability to work independently and in a team environment
  • Proficiency in English
  • Great written and oral communication skills
  • Customer service focus

JUNIOR PRODUCT DEVELOPER

As Junior Product Developer you will have an important role in developing new products and line extensions mainly within our skincare and supplements business. You will report to our Head of Product Development.


CORE RESPONSIBILITIES

  • Successfully support new product developments and accompanying post-production processes for existing items
  • Professional experience in a comparable position, in the cosmetics industry
  • Strong knowledge and enthusiasm for lifestyle / make-up / cosmetics
  • Project management skills
  • Practice in sales / marketing of a cosmetics or lifestyle company
  • Interest in trends, new makeup products, fashion and lifestyle
  • High motivation and willingness to learn
  • Strong organizational skills and structured, solution-oriented thinking
  • Excellent communication skills – fluent in both spoken and written English
  • An international mind-set and result oriented with a get-it-done attitude
  • Able to work independent and in also respectful and friendly in teams, with a pragmatic approach to collaboration internally and externally

WE ARE OFFERING

  • A fulltime opportunity, with great prospects for personal development
  • A good work environment, characterized by entrepreneurial spirit, openness, influence and responsibility and a passion for cosmetics and quality products
  • Flat hierarchies, open communication channels
  • A committed work atmosphere in a dynamic team
  • Plenty of room for innovative ideas and development perspectives
  • Location in Duesseldorf, Germany

HEAD OF DIGITAL AND ECOMMERCE

  • Location: Düsseldorf or London
  • Reports to: CEO
  • Direct Reports to: N/A
  • Working hours: Full Time
  • Contract: Permanent

JOB DESCRIPTION

  • Responsible for managing the Barbara Sturm websites. Reporting into the senior level teams, the Head of Ecommerce will manage all aspects of the ecommerce site, ensuring commercial objectives are met, while maintaining the brand’s global luxury image through creative visual. Working alongside the senior teams, the Head of Ecommerce will be responsible for ensuring that the website experience is luxurious and world-class. All product uploads must be launched in a timely manner, in line with the marketing calendar, supported by key banner updates, email marketing programmes, partnership initiatives and performance marketing plans for a digitally cohesive brand representation to achieve ambitious growth plans. Must be able to work alongside key stakeholders, both internally and externally for a streamlined and effective front and back end operations of the ecommerce function, ensuring that all stock is accurately managed online, orders are fulfilled and packed to the highest standard and the digital customer experience is second to none.

JOB DUTIES

  • Lead the ecommerce function of Barbara Sturm. Be the key stakeholder for all online updates, ecommerce process and digital experience
  • Be the lead implementer for web agency management and web updates
  • Work closely with product teams, marketing and creative teams to ensure all assets received in time for product launch
  • Ensure to manage product stock delivery process for any new product launches online and work closely with all depts. to ensure that any launches are managed accurately in timely manner
  • Lead the Email marketing and CRM program with Special Relations and key internal stakeholders and present all reporting for an agile strategic approach
  • Plan and develop effective performance marketing strategies including SEO, PPC and affiliate marketing to ensure high ROI to meet relevant business objectives
  • Control the packaging and shipping agreements for cost-effectivity
  • Manage all timeframe of postage and packaging needs to ensure continual rotation of sufficient supplies are on hand at all times
  • Ensure that all stock management of product and packaging is fully stocked with ability to forecast and pre-empt
  • Manage and ensure all ecommerce orders efficiently to highest standard of luxury packaging
  • Keep abreast of digital customer trends, key competitor digital activity in retail and luxury service sectors
  • Be the guardian of brand visual presentation online, in accordance with brand guidelines, liaising with marketing and creative to ensure Global brand guidelines and visual standards are being adhered to
  • Support Customer Services and respond efficiently as a Barbara Sturm brand ambassador and ensure that the ecommerce and digital experience provides the highest level of luxury service at all times

SKILLS AND QUALIFICATIONS

  • Must have minimum 5 years experience in luxury or beauty industry
  • Must have ecommerce background
  • Experience of managing agencies preferred
  • Magento / Shopware experience preferred
  • ERP management system experience ideal
  • Strong interpersonal skills with a highly efficient, responsive manner combined with a sense of urgency
  • Solid written and verbal communication skills with ability to articulate clearly and effectively, externally and internally
  • Excellent organisational skills and ability to multi task and problem solve
  • A proactive self-starter, who is results-oriented, with an entrepreneurial attitude
  • Ability to self-motivate with efficient time-management and prioritization skills and to meet deadlines
  • Ability to work well under pressure and across all levels of seniority
  • Must have hands on attitude

Note: Note: This list is not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel in the job. The content above is intended to describe the general nature and level of content above is intended to describe the general nature and level of work being performed by people assigned to the role. This does not establish a contract for employment and are subject to change at the discretion of the employer.

GLOBAL HEAD OF MARKETING AND COMMUNICATIONS

  • Location: London or Düsseldorf
  • Reports to: CEO
  • Direct Reports to: TBC
  • Working hours: Full Time
  • Contract: Permanent

JOB DESCRIPTION

  • Responsible for directing the global marketing and communications of the Barbara Sturm brand. The Global Head of Marketing and Communications will work directly with the Founder and CEO of the brand to define business strategy, marketing and events plans, manage global PR agencies, collaborate with the Wholesale teams, the Community Manager and Ecommerce functions to ensure that the brand has a fully integrated 360 omni-channel approach with cohesive and consistent luxury messaging.

JOB DUTIES

  • Lead planning of marketing calendar to support product launches, events, and any other brand activations
  • Develop and execute a creative and effective communications strategy to enable the brand to connect and grow in global markets
  • Manage PR agencies globally to ensure that communications objectives are met and tailored to local market
  • Collaborate with Content Creation teams to create compelling and effective marketing materials
  • Work with the ecommerce function to ensure a strong luxury online experience supported by a strong digital marketing plan incorporating Email, CRM, SEO, PPC, Affiliates and any other relevant mediums and partners

SKILLS AND QUALIFICATIONS

  • Must have minimum 6 years experience in luxury or beauty industry
  • Must have global marketing and communications background
  • Must have experience leading and developing a team
  • Experience with managing PR agencies or have worked alongside one
  • Excellent organisational skills and ability to multi task and problem solve
  • A proactive self-starter, who is results-oriented, with an entrepreneurial attitude
  • Ability to self-motivate with efficient time-management and prioritization skills and to meet deadlines
  • Ability to work well under pressure and across all levels of seniority
  • Strong interpersonal skills with a highly efficient, responsive manner combined with a sense of urgency
  • Solid written and verbal communication skills with ability to articulate clearly and effectively, externally and internally
  • Must have hands on attitude
  • Ideally have a business or marketing related degree

Note: This list is not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel in the job. The content above is intended to describe the general nature and level of work being performed by people assigned to the role. This does not establish a contract for employment and are subject to change at the discretion of the employer.

CUSTOMER SERVICE ASSISTANT (m/w)

  • Location: Düsseldorf

YOUR ROLE

  • Act as a brand ambassador for Dr Barbara Sturm Molecular Cosmetics ensuring an outstanding service is provided for our customers with every contact, in all forms of communication (current contact channels include; telephone, email, whatsapp, Instagram, Facebook, Twitter etc.)
  • Have excellent knowledge of the products and services offered as well as our retail partners
  • Take a proactive approach, anticipating and preventing any barriers to a totally seamless customer experience, by going above and beyond
    Actively promote excellence in customer service:
  • Assist customers with product queries
  • Communicate promptly any information to customers about their orders or questions
  • Handle difficult queries with professionalism
  • Promote web-shop sales and increase customer loyalty by being the main point of contact for any queries
  • Facilitate communications between internal departments on issues, highlighting problems and composing solutions
  • Liaise with the Shipping Manager for any issues with customer orders and work with them to solve issues raised by customers with regard to either orders or returns
  • Provide the Head of Customer Experience with a weekly report on what type of inquiries are coming through
  • Promote and lead by example in the active use of all systems provided
  • Maintain and promote a high level of service awareness at all times

YOU BRING

  • Fluency in speaking and writing English and German
  • Experience in a customer fcused role or sales and service in retail
  • Excellent written and verbal communication skills
  • Excellent eye for detail and good organizational skills
  • Experience in a contact centre environment (is beneficial)
  • Ability to deal with more complex customer issues
  • To be a good team player
  • To have a can-do attitude and able to take initiative
  • Experience with Microsoft packages
  • An appreciation and understanding of the importance of customer care as a function within the business

EXECUTIVE ASSISTANT/ASSOCIATE TO CEO

  • based in Düsseldorf
  • occasional travel
  • will work on high level business projects and will be expected to represent the CEO when he is not availabe

JOB DUTIES

  • Managing calendar and schedule
  • Assisting with meeting set-up and preparation; coordinating company events
  • Coordinating travel logistics: creating detailed, point-to-point itineraries; coordinating daily evening plans and reservations
  • Answering and responding to incoming calls and requests
  • Drafting and editing high-level correspondence
  • Assisting with other business and personal projects
  • Researching and staying up-to-date on relevant topics
  • Perform personal assistant work for and other ad hoc requests

QUALIFICATIONS

  • Ideally 3-5+ years of experience with executive support in a fast-paced environment required
  • Proficient in Microsoft Office specifically Excel
  • Open, effective, and diplomatic communicator; exceptional writing and editing skills
  • Strong time-management abilities; deadline-driven with a keen sense of urgency
  • Ability to evaluate and manage competing high-level priorities
  • Highly collaborative, results-oriented approach
  • Ability to exercise good judgment and make independent decisions
  • Flexibility to adapt occasionally shifting work hours
  • English fluent, German an advantage

APPLICATIONS