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Jobs



SALES ASSISTANT

  • Reports to: Head of Key Account / Business Development Manager / Sales Team
  • Main Purpose:As a Sales Assistant your role is to support the Business Development & Sales team with the Dr. Barbara Sturm wholesale accounts and to provide clients accurate, professional and efficient service

PRINCIPAL RESPONSIBILITIES

  • Support Business Development & Sales Team in general administrative duties where necessary, for example preparing new product Emails to retailers, updating system or filling in sales templates
  • - Create and process sales reports and process invoices
  • Manage logistics for orders from Dr. Barbara Sturm retailers
  • Proactively answer queries from wholesale partners
  • Be involved in stock control from customers, making sure that every retailer has enough samples and testers

SKILLS AND QUALITICATIONS

  • 1-2 years of experience in the fashion or beauty industry. Luxury experience is a plus
  • Strong organizational skills and the ability to establish priorities
  • Basic knowledge of computer operations and applications
  • Ability to identify issues and solve problems
  • Ability to work independently and in a team environment
  • Proficiency in English
  • Basic administration skills
  • The capacity to work alone or as part of a team
  • Great written and oral communication skills
  • Customer service focus



ECOMMERCE AND DIGITAL MARKETING MANAGER

  • Location: Düsseldorf
  • Reports to: CMO and CEO
  • Direct Reports: N/A
  • Working Hours: Full time
  • Contract: Permanent

JOB DESCRIPTION

  • Responsible for managing the Barbara Sturm websites. Reporting into the senior level teams, the Ecommerce Manager will manage all aspects of the ecommerce site, ensuring commercial objectives are met, whilst maintaining the brand’s global luxury image through creative visual. Working alongside the senior teams, the Ecommerce Manager will be responsible for ensuring that the website experience is luxurious and world-class. All product uploads must be launched in a timely manner, in line with the marketing calendar, supported by key banner updates, email marketing programmes, partnership initiatives and performance marketing plans for a digitally cohesive brand representation to achieve ambitious growth plans. Must be able to work alongside key stakeholders, both internally and externally for a streamlined and effective front and back end operations of the ecommerce function, ensuring that all stock is accurately managed online, orders are fulfilled and packed to the highest standard and the digital customer experience is second to none.

JOB DUTIES

  • Lead the ecommerce function of Barbara Sturm. Be the key stakeholder for all online updates, ecommerce process and digital experience
  • Be the lead implementer for web agency management and web updates
  • Work closely with product teams, marketing and creative teams to ensure all assets received in time for product launch
  • Ensure to manage product stock delivery process for any new product launches online and work closely with all depts. to ensure that any launches are managed accurately in timely manner
  • Lead the Email marketing and CRM program with Special Relations and key internal stakeholders and present all reporting for an agile strategic approach
  • Plan and develop effective performance marketing strategies including SEO, PPC and affiliate marketing to ensure high ROI to meet relevant business objectives
  • Control the packaging and shipping agreements for cost-effectivity
  • Manage all timeframe of postage and packaging needs to ensure continual rotation of sufficient supplies are on hand at all times
  • Ensure that all stock management of product and packaging is fully stocked with ability to forecast and pre-empt
  • Manage and ensure all ecommerce orders efficiently to highest standard of luxury packaging
  • Keep abreast of digital customer trends, key competitor digital activity in retail and luxury service sectors
  • Be the guardian of brand visual presentation online, in accordance with brand guidelines, liaising with marketing and creative to ensure Global brand guidelines and visual standards are being adhered to
  • Support Customer Services and respond efficiently as a Barbara Sturm brand ambassador and ensure that the ecommerce and digital experience provides the highest level of luxury service at all times

SKILLS AND QUALIFICATIONS

  • Must have minimum 5 years experience in luxury or beauty industry
  • Must have ecommerce background
  • Experience of managing agencies preferred
  • Magento / Shopware experience preferred
  • ERP management system experience ideal
  • Strong interpersonal skills with a highly efficient, responsive manner combined with a sense of urgency
  • Solid written and verbal communication skills with ability to articulate clearly and effectively, externally and internally
  • Excellent organisational skills and ability to multi task and problem solve
  • A proactive self-starter, who is results-oriented, with an entrepreneurial attitude
  • Ability to self-motivate with efficient time-management and prioritization skills and to meet deadlines
  • Ability to work well under pressure and across all levels of seniority
  • Must have hands on attitude


  • Note: This list is not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel in the job. The content above is intended to describe the general nature and level of work being performed by people assigned to the role. This does not establish a contract for employment and are subject to change at the discretion of the employer.



TRAVEL PERSONAL ASSISTANT (m/w)

  • To be based in Dusseldorf to provide support to the founder and her travelling assistant.

KEY TASKS INVOLVE

  • CLIENT DATABASE MANAGEMENT, Managing extensive client database, receiving information from several different team members in different formats
  • CLIENT RELATIONSHIP MANAGEMENT, Liaising with notable clients on email and whatsapp, following up on their placed orders / gifts to ensure all well received and answer any questions they may have Needs to be charming, reactive and proactive with this
  • TRAVEL ASSISTANCE, Extensive travel booking: flights (multi-city), hotels, cars
  • PROJEKT DEVELOPMENT, Assisting to oversee development of special projects, liaising with Dusseldorf team to ensure that
  • INVOICING, Ensuring correct invoices are raised in a timely manner by other team member Emailing these out and tracking which have been paid / are outstanding - chasing the outstanding
  • ADMIN, Processing travel expenses for Founder and her travelling assistant
  • Assisting with setting up conference calls, ad hoc general support

PREFERRED SKILLS AND EXPERIENCE

  • Great communicator
  • Fluent English skills
  • German skills preferred
  • Excel skills proficient
  • Great Informing, communication and Organising skills



CUSTOMER CARE MANAGER (m/w)

  • Location: Düsseldorf

YOUR ROLE

  • Act as a brand ambassador for Dr Barbara Sturm Molecular Cosmetics ensuring an outstanding service is provided for our customers with every contact, in all forms of communication (current contact channels include; telephone and email)
  • Have excellent knowledge of the products and services offered as well as our retail partners
  • Take a proactive approach, anticipating and preventing any barriers to a totally seamless customer experience, by going above and beyond
    Actively promote excellence in customer service:
  • Assist customers with product queries
  • Communicate promptly any information to customers about their orders
  • Assist customers with any issues with regards to their orders via emails or by phone
  • Handle difficult customers with professionalism
  • Deal with complaints and escalation process as appropriate
  • Promote web-shop sales and increase customer loyalty by being the main point of contact for any queries
  • Facilitate communications between internal departments on issues, highlighting problems and composing solutions
  • Liaise with the Shipping Manager for any issues with customer orders and work with them to solve issues raised by customers with regard to either orders or returns
  • Provide the CEO with a weekly report on what type of inquiries are coming through
  • Promote and lead by example in the active use of all systems provided
  • Maintain and promote a high level of service awareness at all times
  • Ensure prompt follow ups

YOU BRING

  • Fluency in speaking and writing English and German
  • Experience in luxury sales and service in retail
  • Excellent written and verbal communication skills
  • Excellent keyboard and written skills, articulate with good spelling and grammar
  • Excellent eye for detail and good organizational skills
  • Experience in a contact centre environment (is beneficial)
  • Ability to deal with more complex customer issues
  • Excellent communication skills specifically in regard to building relationships with customers
  • To be reliable and consistent
  • To be a good team player
  • To have a can-do attitude and able to take initiative
  • Experience with Microsoft packages
  • An appreciation and understanding of the importance of customer care as a function within the business



EXECUTIVE ASSISTANT/ASSOCIATE TO CEO

  • based in Düsseldorf
  • occasional travel
  • will work on high level business projects and will be expected to represent the CEO when he is not availabe

JOB DUTIES

  • Managing calendar and schedule
  • Assisting with meeting set-up and preparation; coordinating company events
  • Coordinating travel logistics: creating detailed, point-to-point itineraries; coordinating daily evening plans and reservations
  • Answering and responding to incoming calls and requests
  • Drafting and editing high-level correspondence
  • Assisting with other business and personal projects
  • Researching and staying up-to-date on relevant topics
  • Perform personal assistant work for and other ad hoc requests

QUALIFICATIONS

  • Ideally 3-5+ years of experience with executive support in a fast-paced environment required
  • Proficient in Microsoft Office specifically Excel
  • Open, effective, and diplomatic communicator; exceptional writing and editing skills
  • Strong time-management abilities; deadline-driven with a keen sense of urgency
  • Ability to evaluate and manage competing high-level priorities
  • Highly collaborative, results-oriented approach
  • Ability to exercise good judgment and make independent decisions
  • Flexibility to adapt occasionally shifting work hours
  • English fluent, German an advantage



SALES REPRESENTATIVE UK

JOB DUTIES

  • Support STURM sell-out in Space NK (UK, with concentration in London area) and Harrods via training and in-store sales support
  • Build one to one relationships with customers and store managers
  • Brand ambassador
  • Support brand events and founder visits
  • Be knowledgeable and passionate about the skincare market
  • Be up to date with industry trends and competitor activity
  • Ensure to truly understand the customers needs, the retailers needs and proactively work with internal teams to ensure all expectations are met

Full-Time Job!